Nucleus Blog

Video: What Is Customer Experience?

Posted by Sean Shepherd on Mar 22, 2018 9:31:00 AM

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I get this question every time I tell someone what it is we do here at Nucleus Strategies. Even other CX professionals ask me this question; I'm convinced they just want to hear my answer and compare it to the one they use!

In the video below, Forrester Research's Harley Manning, Vice President, Research Director, serving Customer Experience Professionals talks about what exactly Customer Experience is and why it matters to you.



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Topics: customer experience