Nucleus Blog

Video: How To Master The Six Disciplines Of Customer Experience

Posted by The Nucleus Team on Mar 29, 2018 8:04:00 AM

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To make the leap from incremental improvements to breakthrough transformation, companies must routinely perform a set of sound, standard practices. These practices fall into six high-level disciplines: customer experience strategy; customer understanding; design; governance; measurement; and culture. 

Check out this video from Forrester that outlines how to master the six disciplines of Customer Experience.

 

 

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Topics: customer experience