Nucleus Blog

Becoming Customer Focused – Part 2: Customer Change Councils

Posted by Sean Shepherd on Mar 28, 2018 9:17:00 AM

Last week we began a new series of articles to complement our Experience Economy series, what we are calling Becoming Customer Focused.

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Topics: change management, becoming customer focused, customer experience, customer service

Becoming Customer Focused – Part 1: Introduction

Posted by Sean Shepherd on Mar 21, 2018 10:44:00 AM

Today, it is my pleasure to introduce a new a new series of articles to complement our Experience Economy series, what we are calling Becoming Customer Focused.

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Topics: becoming customer focused, customer experience, change management